RETURNS &; EXCHANGES
We have a full 30-day refund guarantee. If the item is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Just return the product to us undamaged within 30 days, email tracking information to firstname.lastname@example.org, and we will gladly refund you.
-Replacements will require our three-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e. UPS Ground, UPS 2-Day, or UPS Next Day Air).
-Reports of shipping or concealed damage must be made within 72 hours of receipt in order to qualify for a replacement.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.
o Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please send to:
about your return, contact us at email@example.com
We partner with UPS to offer shipping for our products. All products are shipped on our shipping account, allowing you to take advantage of improved shipping rates and our extended shipping timelines.
What shipping methods do you offer?
Most products can be shipped using one of three standard shipping methods:
* UPS Ground
* UPS 2-Day Air
* UPS Next Day Air
When will my order ship?
Do you ship internationally?
We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
You can check on the status of your order at any time by emailing us at firstname.lastname@example.org
How long does it take for an order to arrive?
We ship 3 days after your order is placed. Please allow 5-7 Business days for delivery with shipping.
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right